FAQ's

Hi! We can't always answer all questions via Instagram or social media individually however you can gain an answer from our FAQ. If you do not find an answer to your question please feel free to email info@shopcoabana.com Please allow 1-3 business days for a response if not responded immediately. 

 1. How long does shipping take?

- Our shipping varies depending on the processing time, current work load and your shipping address. After you place your order, it goes into the processing period which usually takes between 1-3 business days (does not include weekends) once your order is done processing then it is ready for shipping, for Standard First Class shipping it usually takes 5-7 business days (your location plays a big factor in shipping arrival) and for Priority Shipping it takes about 2-3 business days, again it depends on your location. If you would like more of an estimate from your location, feel free to contact your nearest USPS location for more accurate dates. We ship out of North Carolina.

- Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action.

- Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product. If an item becomes out of stock very quickly after being released, we will most likely restock soon after, but again isn't always promised. We always update on our instagram about restocks, so make sure to follow us on social media to stay updated :)

-We do offer a lot of special offers, sales and free shipping on specific items, so because of that All Sale/ Promotions are Final Sale. No Exceptions.

- We offer store credit on all purchases made at retail price. Orders purchased on promotion or with the use of promotional codes are FINAL SALE. NO EXCEPTIONS. If the item was purchased at retail price it can be returned for a store credit as long as the item is unworn. Please note that a fragrance scent on the item will be considered used, no exceptions. Please refer to our RETURN POLICY for more in depth of the policy and full information.

-Yes, if your item arrived defective you have 3 business days from when the tracking shows "delivered" to contact us and inform us about the defect, please make sure to email us info@shopcoabana.com, a DM isn't considered a contact because it is always flooded with tons of questions, we will not be able to get to it in time.  We want to make sure you always have your items in great condition so please make sure to contact us within that time frame. Any days after that will not be considered for an exchange.

- We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Coabana isn't responsible for damages that happen after the item is used. We can not refund you for something that you broke or ripped after any wear and tear. No Exceptions. Thank you for understanding. 

- We understand that it may be hard to determine your size in each item, however each item is from different vendors and a lot of factors go in to the sizing such as fabric, stretch and the pattern/cut of the item. Unfortunately we can not recommend a size because we do not know your body type and the fit you would be comfortable with. However if something fits relatively smaller/bigger or true to size we do try to note that on the item descriptions. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion. However we do offer store credit. Please see the RETURN POLICY information page.

- No. We do not have a size chart because we carry from various vendors and all items vary in size and measurements and there isn't one consistent size chart offered for each item, however we do try to note if the item fits relatively smaller/ bigger or if its true to size. Use your discretion, we can not suggest a specific size but we can describe how it fits. Please read all descriptions before purchasing.

- No. All bodysuits are FINAL SALE at all times. For hygiene purposes, to protect you and other customers, we can not take a bodysuit back. 

Even if its unworn. 

NO EXCEPTIONS.

- All store credits are credited through your account that was made through www.shopcoabana.com

- You do not need an account, you can go back to the original order using the same the email you used to checkout, to gain access to your store credit.

15. How will I know when my store credit for online processed?

-Your online credit will be processed 1-2 business days after we have received your order back from the USPS. It is counted from the day the tracking shows it was "picked up". You can always keep tracking by checking the tracking number you shipped it back to us with